![]() ![]() That is the minimum required version of Windows (64 bit). * For Windows 7, please make sure you have Service Pack 1 installed. check the information under the 'General' tab below the list of events, starting with "Faulting application name." in the center column, look for a recent error (maybe sort by Date and Time) for the game after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application' in Windows 10, 'event' should bring up 'View event logs'. click Start (or WinKey-R), then type "event viewer" into the search box. If that allows the game to start, you can then exit and restore your desktop resolution.Ĭheck the Event Viewer, to see if there is an error code or 'Faulting Module' file name that might help identify the cause of the crash: * Especially if you have a relatively high desktop resolution, you can try temporarily lowering it, to limit what the game will auto-detect. * Try exiting out of the Steam client, and starting the game directly from the '.\SteamApps\common\Divinity Original Sin 2\bin\EoCApp.exe' program file, by right clicking and running as administrator. Another reported this issue with a USB hub, and Windows 10 in particular seems to have more problems with USB devices that are not fully recognized. In D:OS EE, for example, one person reported a crash using the Wii U controller adapter in Dinput mode, which could be fixed by uninstalling the drivers (though that also eliminated rumble support). Crashes on startup with faulting module names of ntdll.dll and EZFRD64.DLL, can (particularly for the latter) be related to USB controllers or PS2 to USB adapters (for various games). * If you have any generic or obscure USB controllers (or other devices) plugged in, try disconnecting them. * For crashing when trying to start a new game, or errors when loading saves, try creating a new profile (particularly if you played the Early Access version, and have old save) and see if you can then start a new game. Firewalls can cause conflicts (generally on startup or loading screens) and overlays from graphics tweaking/monitoring programs or chat programs can also caused issues. * Shut down all non-essential programs (especially anti-virus) before starting the game. With the GOG version, in the (optional) Galaxy client, select the game in the left column, then click on the More button, and in the Manage menu select 'Verify / Repair'. * Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Cache.' button. * Check for updated graphics drivers, and Windows updates in general. To check or change virtual memory settings, see the applicable description for Windows 7/8 or Windows 10.įor general issues, not specifically related to gameplay: One person with a crash entering act 2 fixed the problem by changing the Virtual memory setting in Windows to 'System managed size' (presumably from the default of 'Automatically manage paging file size for all drives'). Try lowering the game resolution, and graphics settings, and shut down all non-essential programs before starting the game, etc. ![]() There have been some optimizations made in the 3.0.146.969 update, and there will be more in future updates. Performance issues and/or long load times after entering act 2, particularly on systems with 4GB of memory.Ĭrashing during the loading process between acts. As long as Steam is running the game should be able to connect to make Steamworks functions available (multiplayer lobby, etc). Right click drag and drop the executable to the desktop to get a menu option to create a shortcut. To bypass the Support Tool, you can start the game directly from the '.\SteamApps\common\Divinity Original Sin 2\bin\EoCApp.exe' program file (or similarly for the GOG install path). Sin 2' (EoCApp.exe and SupportTool.exe) are checked off to have Public and scroll down the list and make sure both entries for 'Divinity Original in Category view, click System and Security, then under Windows Firewall,Ĭlick 'Allow a program through Window Firewall' If you have not already checked your firewall settings and disabled your anti-virus, this can also be caused by internet access being blocked for the game. This issue is being investigated, and will be fixed as soon as possible. ![]() Support Tool crashing on startup / Connection to the Larian support server failed. ![]()
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